Staff on reception Main entrance to hotel Bowl of fruit

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Access statement

Introduction

Royal Oxford Hotel is located on Park End Street in Oxford and all of Oxford’s famous colleges, museums, restaurants and other attractions are within walking distance from the hotel.

Royal Oxford Hotel offers 26 en-suite guest bedrooms: 13 Double bedrooms, 10 Twin bedrooms (2 single beds in each room), 1 Single bedroom, 2 Family bedrooms (1 Double and 1 Single bed in each room).

The building was built in 1930 and has been updated with modern features. However due to the age of the building there are a number of features which make access difficult for people with limited mobility.

We look forward to welcoming you to the Royal Oxford Hotel. Should you have any queries or require any assistance please do not hesitate to contact us on 01865 248432 or info@royaloxfordhotel.co.uk.

Pre-arrival

Royal Oxford Hotel is located on the fully paved Park End Street in Oxford (OX1 1HR) approximately 500 yards from the Oxford Train Station and a 5 minute walk to the Oxford City Centre and the main Oxford Bus Station called Gloucester Green.

For full details and map of how to reach us please see the Location and Parking section on our website. On www.royaloxfordhotel.co.uk you can also plan your journey by inserting our post code into the Route Planer box.

A few of Oxford's Taxi Operators offer accessible taxi services: ABC taxies (01865 770077) and A1 Taxies (01865 248000), receptionists can order taxis at the guest's request or there is a taxi rank outside the train station.

There are bus stops just outside the hotel from where the guests can take buses to various destinations or there is the Gloucester Green bus station which is located only 5 minutes from the hotel. All of the Oxford Buses are disability friendly.

If guests are arriving from Heathrow or Gatwick Airports; the best way to get to Oxford from these airports is by bus. There are direct, frequent buses between Oxford and Heathrow/Gatwick. For more information and time tables please see: http://www.oxfordbus.co.uk/main.php?page_id=24.

Take a bus to the Gloucester Green Bus Station with approximate journey time from Heathrow of 90 minutes and from Gatwick of 2-2 ½ hours.

There is a grocery store, newsagent and a number of fast food restaurants in close proximity to the hotel as well as a number of very good restaurants. The main shopping centre is located on Cornmarket Street 5 minutes from the hotel.

Oxford Shopmobility is located on Level 1a of Westgate Shopping Centre's multi-storey car park.

A scheme funded by the City Council for borrowing a self propelled or battery operated wheelchair or scooter to travel in the City Centre is available. Booking is required, but there is no charge. Telephone 01865 248737 for details; opening hours: Monday to Friday, 9.30am to 4pm.

We regret that we are unable to accommodate guest's pets; however, we can accommodate guide dogs.

Car parking and arrival

There is no parking on site.
Before going to the nearby car park arrived to the hotel to unload your baggage and the receptionist will direct you to the nearest car park.

Pay and Display Worcester Car Park is located at the end of Park End Street at £24.20 for 24 hours Sunday to Friday or £30.30 for 24 hours on Saturday.
However the Sea Court Park and Ride on Botley Road (OX2 0HP) costs £1.50 per day.

You will have to take the Park & Ride bus which will drop you off in front of the hotel and the single fare costs £1.60. The Park and Ride buses run every 10 to 15 minutes, however, you can take any bus number 4 (a, b, c), S1 or U1 from Botley Road and those buses run every 5 minutes.

If you are coming from the A34, you can park your car at the Park & Ride before coming to the hotel. The Park & Ride is located at the very beginning of Botley Road on your left hand side, before the Volvo Garage.

The Sea Court Park & Ride is a convenient and secure car park, which is managed by the Oxfordshire County Council and is located only 2 minutes drive to the hotel.

Disabled persons showing both parts of the Orange Badge can park for free in any of the on-street parking spaces, but standard charges will apply in the off-street car parks;

  • Park and Ride – Places available adjacent to bus stops
  • Westgate Multi-Storey – Places available on level 4 adjacent to the shopping level
  • On-Street – Special bays are marked

All the car parks are lit at night; the way to the hotel from the car park is lit by the street lights and the pavement is straight and even.

Access to our property is gained from the main entrance on Park End Street. The entrance is lit at all times. When entering the building please push or pull the main door, if guests require assistance, please ring the bell on the right hand side. Please note that the main door is closed from 11 pm until 7 am, please ring the door bell and the night porter will open the door for you.

There is only 1 step to the main entrance which is 7.5 cm high and 100 cm wide; there are no more steps to the reception, lounge area, bar or the restaurant.

The reception and the restaurant, Café Coco, are located on the ground floor, whereas 13 Bedrooms are located on the 1st floor and the other 13 rooms are located on the 2nd floor. The Royal Oxford Hotel does not have a lift, however, all customers are escorted to their rooms and offered help with luggage.

Main entrance / reception / welcome area

Guests are welcomed at the reception where they are asked to register. The reception is level throughout.

There are comfortable leather sofas and there is plenty of space for wheelchairs or a pushchair. The area is well lit with overhead lighting; the flooring is wooden with a carpet between the sofas.

We have a hearing loop system for deaf and hard of hearing people at the reception desk. Pens and pads of paper are also available at the reception desk.

The check in procedure can be done in the lounge area or the guests’ bedroom on the customer's request. During the check in procedure, receptionists explain hotel's facilities, location of restaurants and provide guests with local maps, escort guests to their bedroom.

Bedrooms

Our guest rooms are located on the 1st and 2nd floors and accessed by means of stairs with 20 steps (110 cm wide, 17 cm high) to the 1st floor and a further 18 steps to the 2nd floor. There are hand rails on both sides of the staircase.

Rooms are numbered; rooms starting with number 1 are located on the 1st floor, and those with number 2 on the 2nd floor, and there are clear sign posted directions to the rooms as well as clear signs on the top of each door.

Door can be wide or half open in all the rooms, the door width is 76 cm.

The bed heights differ but are approximately 55 cm. The distance between twin beds is approximately 60 cm.

Furniture can be moved around or removed upon guest’s request with notification of at least 24 hours prior to arrival.

There are no interconnecting rooms; however, there is a space for an extra single fold up bed in both family rooms, in 4 of our double rooms and in 1 Twin room at an extra cost.

All rooms are well lit with overhead lighting; extra desk lamps can be provided on request.

All rooms have warm beige painted walls, grey carpets and beige bedcovers and curtains. Also each room has a wooden wardrobe.

In wardrobes, guests can find an additional blanket, non- allergic pillows and an electric fan.

All rooms have direct dial phones with large buttons.

Bathrooms, shower-rooms and toilets

All rooms are en-suite.

All the bathroom doors can be wide or half opened and have a roll top bath (with non slip bath mat), shower over a bath, glass shower screen or a shower curtain. There are no accessible bathrooms or walk-in showers.

Bath height is 55 cm.
The height of the WC from floor to seat is 42 cm.

The height of Washbasin is 77 cm.

All bathrooms are lit with overhead lighting.

All bathrooms have blue collared non-slip altro flooring, coral tiles and white fluffy towels that include bath sheets.

Public areas - halls, stairs, landings, corridors

All public areas, halls, stairs are well lit with overhead lighting.
Corridors are 100 cm wide.

There is a continuing flight of stairs with 20 steps (110 cm wide, 17 cm high) to the 1st floor and further 18 step to the 2nd floor. There is hand rail on both sides. The stairs are carpeted.

The hotel has a gas central heating throughout and temperatures can be adjusted in each room to suit individual needs.

Also, the hotel is fully air-conditioned. To operate the air-conditioning a remote control is provided, it is located in every bedroom above the writing desk.

There are automatic audible smoke alarms throughout the hotel.

Public areas - lounges, lobbies

Lobby/ Lounge area is located in the reception, which is level throughout.

Seating is available with a number of comfortable leather sofas; also there is plenty of space for wheelchairs or a pushchair. The area is well lit with overhead lighting; the flooring is wooden with a carpet between the sofas.

There is no TV and no food or drink can be served in the lobby/ lounge area.
However, the food and drink can be served in the restaurant, which is accessible from reception.

Restaurant/dining room, bar & bar area

The restaurant is located on the ground floor.
The width of main doors is approximately 1.5 metres.

Spaces between tables are large enough for a wheelchair or pushchair.
Chairs are with arms, the height of the tables is 75 cm.

The areas are well lit, with ceiling spotlights.
Floor surface is tiled and some areas have wood flooring.

Vegetarian menu and other dietary requirements are available.
There is no large printed menu available; however staff can read out the menu.

Crockery contrasts in colour with the table.

Public toilets

WC is easily accessible, separated from the restaurant by a corridor. There are separate male and female toilets and a unisex toilet for people with disabilities. It is unlocked and available at all times.

Description of disabled toilets

There is level entry to the WCs and no steps, the width of the door 90 cm.

Space for a wheelchair (when facing the WC) is approximately 1.5 m.

The height of the WC from floor to seat is 42 cm.

There are horizontal and also vertical grab rails in the disabled toilets, located on the right hand side of the toilet.

There is flashing light and a fire alarm.
In case of an emergency the guest pulls the red alarm cord.

The lighting is fluorescent. The floor is non-slip and tiled.
The taps are metal.